General Questions

Q: What is the minimum hire period?
A: Our rates are based on 1-7 day hire. This means there is no limit to the length of time you can hire our furniture.

Q: Do you hire to private parties?
A: Unfortunately, we only deal with trade, event organisers and corporate customers.

Q: What if I want to extend my hire agreement?
A: If you would like to your existing hire agreements can be extended at any time. Just get in touch with us and we’ll extend your agreement.

Q: What is your cancellation policy?
A: Within 14 days of delivery date 25% of the hire charge is payable. Within 7 days of delivery date 50% of the hire charge is payable. Within 2 days of delivery date 100% is payable.

Q: What happens if the furniture is damaged during the hire period?
A: Any damages on site will be recorded by our collection team. Your signature will be required for acceptance. Our processing team will be in touch should any charges apply.

Q: Is there any other furniture available other than what is on the website?
A: Yes, get in touch to let us know what you have in mind.

Q: I have received a cheaper quote, can you match the price?
A: Yes, we guarantee to beat any like for like quote. Get in touch for more details.


Deliveries

Q: What are your delivery times?
A: We deliver and collect at a time convenient to you 24/7. However, our standard delivery times are 8AM – 5.30PM.

Q: Do you provide a furniture installation service?
A: Yes. Get in touch for more details.


Payments & Ordering

Q: Do you have minimum order value?
A: Our minimum order spend is £250.00.

Q: Do you charge a damage waiver?
A: Yes. We charge a non-refundable slight damage waiver of 3% on all orders. This covers general cleaning, wear and tear.

Q: What are your payment options?
A: We accept payments by BACS, debit card, cheque and credit card (including American Express).

Q: Can I apply to be an account customer?
A: Yes we do offer trade accounts. Get in touch for more details.

Q: Do I have to pay a deposit?
A: Yes, a deposit must be made in order to secure your furniture order and full payment must be cleared before your delivery date.

Q: Do I have to pay a damage deposit?
A: You will only need to pay a damage deposit if you have chosen to collect and return the furniture you hire from us using your own transport.

Q: What is your refund policy?
A: If we have agreed to refund you for any reason, the agreed refund will be paid to you within 14 days.