General

What is the minimum hire period?
Our rates are based on 1-7 day hire. This means there is no limit to the length of time you can hire our furniture.

Do you hire to private parties?
Unfortunately, we only deal with trade, event organisers and corporate customers.

What if I want to extend my hire agreement?
If you would like to your existing hire agreements can be extended at any time. Just get in touch with us and we’ll extend your agreement.

What is your cancellation policy?
Within 14 days of delivery date 25% of the hire charge is payable. Within 7 days of delivery date 50% of the hire charge is payable. Within 2 days of delivery date 100% is payable.

What happens if the furniture is damaged during the hire period?
Any damages on site will be recorded by our collection team. Your signature will be required for acceptance. Our processing team will be in touch should any charges apply.

Is there any other furniture available other than what is on the website?
Yes, get in touch to let us know what you have in mind.

I have received a cheaper quote, can you match the price?
Yes, we guarantee to beat any like for like quote. Get in touch for more details.


Deliveries

What are your delivery times?
We deliver and collect at a time convenient to you 24/7. However our standard delivery times are 8AM – 5.30PM.

Do you provide an install service?
Yes. Get in touch for more details.


Payments

Do you have minimum order spend?
Our minimum order spend is £250.00.

Do you charge a damage waiver?
Yes. We charge a non-refundable slight damage waiver of 3% on all orders. This covers general cleaning, wear and tear.

What are your payment options?
We accept payments by BACS, debit card, cheque and credit card (including American Express).

Can I apply to be an account customer?
Yes. Get in touch for more details.

Do I have to pay a deposit?
A deposit must be made in order to secure your furniture. Full payment must be cleared before your delivery date.

Do I have to pay a damage deposit?
You will only pay a damage deposit if you are collecting and returning the furniture using your own transport.

What is your refund policy?
Any agreed refund will be paid with 14 days.